Refund & Cancellation Policy

This policy explains how ZoofiAI subscription cancellations and refund requests are handled.

Cancellation

You can cancel an eligible paid subscription from the ZoofiAI customer billing portal. Cancellation stops future renewals. Unless the checkout terms or applicable law require otherwise, access remains available until the end of the current paid billing period.

First-time paid purchases

Except where a refund is required by applicable law, ZoofiAI does not offer refunds on first-time paid purchases. Please use the Free plan and review plan limits before upgrading.

Renewals

Subscription renewals are generally non-refundable once successfully processed, except where required by applicable law or where ZoofiAI explicitly approves a billing correction.

Duplicate or incorrect charges

If you believe you were charged more than once or charged an incorrect amount, contact support@zoofiai.com with the account email, payment provider and transaction/reference information. Do not email card numbers or secret payment credentials.

Payment-provider rules

PayPal, Razorpay or another payment provider may apply additional mandatory rules, dispute procedures or local consumer protections.

Plan changes

Upgrades, downgrades and changes to paid entitlements follow the billing behavior shown in your ZoofiAI account and the payment provider's supported subscription flow.

Last updated: 14 August 2026.