ZZoofiAI
HELP & SUPPORT

When your AI gets confused, give it the right instruction.

Zoofi may still be connected even when an AI says a tool is unavailable, forgets a capability, picks the wrong site, or reports a vague “tool-routing issue.” Use the checks and copy-paste prompts below before reconnecting or reinstalling anything.

START HERE

Do not reinstall first

If a read action works but a write action fails, or the same AI suddenly remembers a tool after you name it, the WordPress connection may still be healthy. First ask the AI to inspect its actual Zoofi tools and report the exact error.

  • Do not share passwords or access tokens.
  • Do not reconnect the site until the diagnosis says pairing is missing.
  • Ask for the exact Zoofi tool name and exact returned error.
30-SECOND CHECK

Ask the AI to verify Zoofi before it guesses.

Replace mysite.com with your real domain.

COMMON AI ISSUES

Choose the problem you are seeing.

Each card includes the exact message to send your AI.

01

AI says “Zoofi is not available”

Use this when Zoofi is connected in ChatGPT but the current answer claims the connector/tool is unavailable.

Use Zoofi only. Check whether Zoofi tools are available in this current chat before claiming Zoofi is unavailable. If Zoofi is available, check mysite.com connection and continue. If it is not available, say specifically that this chat does not expose Zoofi tools; do not claim the WordPress site itself is disconnected.
02

AI says “tool-routing issue”

Force a clean retry and require a real tool error instead of a generic explanation.

Retry my previous request using Zoofi on mysite.com. First confirm the target site and select it explicitly if needed. Then call the relevant Zoofi tool. Do not stop with “tool-routing issue.” If the tool call fails, give me the exact Zoofi tool name and exact returned error message.
03

Read works, but write does not

Use this after version/status checks work but edits, media changes, or post updates do not.

Using Zoofi on mysite.com, verify the current grant/permission and identify the relevant write tools available to you. Do not modify anything yet. Tell me the exact write tool you would use for my request. If write access is blocked, report the exact permission or tool error instead of saying the site is disconnected.
04

AI forgets plugin source-file tools

Use this when the AI says it can install/update plugins but cannot directly read/edit live plugin files.

You have Zoofi access to directly work with installed plugin source files. Before saying source-file editing is unavailable, inspect the Zoofi plugin-file tools. For this task use the relevant tools such as list_plugin_files, read_plugin_file, search_plugin_files, edit_plugin_file, write_plugin_file, delete_plugin_file, or restore_plugin_file. Work on mysite.com only. Do not reinstall or replace the plugin unless I explicitly ask.
05

AI may be using the wrong WordPress site

Always name the domain before a write when multiple sites are connected.

Use Zoofi and target only mysite.com. Confirm the selected site/domain before any write. Do not use another connected WordPress site as a fallback. After confirming mysite.com, continue my requested task there only.
06

AI says an endpoint/capability is missing

Make it check its tool catalog rather than infer from one failed route.

Do not infer that this capability or endpoint is missing. Inspect the Zoofi tools available for this operation first. If a matching tool exists, use it. If it does not exist in this chat, name the exact missing tool/capability. If a tool exists but fails, give me the exact returned error.
07

Continue after a temporary failure

Use this when the AI keeps asking you to send another short message after a failed turn.

Continue the previous task on mysite.com through Zoofi now. Re-check the current site state first so you do not repeat completed work. Do not ask me to send another message just to retry. Use the relevant Zoofi tools in this turn and report only an actual tool error if execution fails.
08

Plugin/media/image task fails

Ask the AI to verify the exact media or source capability before changing strategy.

Use Zoofi on mysite.com for this media/plugin task. First identify the exact Zoofi tool needed and verify it is available. Preserve the existing site/plugin unless I asked for replacement. If upload/edit fails, return the exact tool name, target file/media item, and exact error so we can retry safely.
HOW TO TALK TO THE AI

Four rules that prevent most confusion.

1. Name Zoofi

Say “Use Zoofi” when the task depends on your WordPress connection.

2. Name the domain

For writes, say “on mysite.com only” so another connected site is never assumed.

3. Name the capability when known

If you know the feature exists, remind the AI: “use direct plugin-file read/edit/write tools.”

4. Ask for exact errors

Ask for the tool name + returned error, not vague explanations like “routing issue.”

WHAT THE RESULT MEANS

Understand the diagnosis.

Zoofi tools not exposed in this chatChat/session-side availability issue. Open/select Zoofi in a compatible chat; do not reinstall WordPress first.
Zoofi tools visible, but permission deniedConnection exists; review the AI grant or permission profile.
Read succeeds, exact write tool is missingTool/action catalog or client capability issue. Report the missing tool name.
Write tool exists and returns WordPress errorNow troubleshoot the actual WordPress/plugin/file error.
Site not found or grant inactiveThen reconnect/authorize the specific site.
STILL NEED HELP?

Send us useful diagnostic information.

Email support@zoofiai.com. Include your account email, WordPress domain, AI client, exact tool/error text, and a screenshot if useful. Never send passwords, OAuth tokens, API keys, or private secrets.

Email ZoofiAI Support